Support

Email us at support@afterkit.app — we reply within one business day, usually much faster. Include your store’s .myshopify.com domain and, if it’s about a specific order, the order number; that’s everything we need to investigate.

Quick answers

• Buyer says they didn’t get access — the access button lives on the thank-you page, the order status page, their customer account, and the delivery email. Delivery starts when Shopify marks the order paid; manual-payment orders deliver on capture.
• Keys out of stock — buyers see “being prepared” in the hub and are emailed automatically the moment you import more stock. Low-stock alerts go to your notification email before pools run dry.
• Widget not visible at checkout — open Settings → Checkout → Customize in your Shopify admin and confirm the AfterKit block is placed on the Thank-you and Order status pages; the in-app Checkout widget page has a one-click editor link and a placement guide.
• Refunded order still has access — refunds revoke automatically within seconds; partial refunds revoke only the refunded line items. If something looks off, email us the order number.
• Plan or billing questions — plans are billed by Shopify. You can switch tiers any time from the app’s Plan page; past deliveries keep working whatever you choose.

When you write in

• We never need your password — and will never ask for one.
• Bug reports with a screenshot get fixed fastest.
• Feature ideas are read by the person who builds the product — the community features exist because merchants asked.